Mujin story #5: World’s first fully automated logistics center powered by Mujin

Major e-commerce companies are actively looking to improve business operations with automation. Ahead of this, businesses that handle products, such as wholesalers, have already begun to automate large parts of their operations. But there is still only a small number of people who realize that picking can be automated. Throughout history, picking was done manually by employees, and few people saw this as a business problem.

This story is about the world’s first fully-automated logistics center.

Please find another blog articles about Mujin, Inc.’s story here: Mujin Story

In 2015, Mujin moved into logistics (Mujin Story #4: The opportunity to move from manufacturing to logistics), and a couple of months later received requests from Chinese customers who wanted to build automated warehouses. At that time, such conversations sounded like science fiction movie scenarios; some warehouses were just starting to implement automation in small parts of their operations. Our picking technology was posed to bring innovation to the world of logistics.

Office Relocation as a catalyst for business growing

Mujin moved our headquarters to a new office near Tokyo Skytree in spring 2017 with space three times larger than the previous office with around 40 employees, of which 70% were non-Japanese. When highly-capable engineers work together with their peers, they tend to get into a positive feedback loop and inspire others to grow. 

The new office was inside a warehouse with a service elevator for transporting robots along with their forklifts–up to 4500 kilograms. Mujin was able to install more robotics hardware in the new office, where our engineers could create innovative solutions and upgrade existing ones. The new space was designed for robots to move, allowing engineers to test their systems in real-time.

The new office had a spacious cafeteria for employees to dine together. At that time, Mujin provided free lunch to employees three times a week by ordering sushi, pizza, or catering. Other days employees could cook by themselves at Mujin’s kitchen. For example, an infrastructure engineer who loves cooking, prepared his special minestrone, while eating sandwiches made with ham, cheese, and lettuce laid out on the table. Later in 2018, Mujin started providing a free lunch every day, freshly prepared by our chef (Hungry? There is a free lunch!).

Drinks were also free. Rosen likes to drink coffee, and a very particular coffee machine with good quality coffee beans was purchased. Everyone at Mujin could get a delicious coffee every day (Good coffee at the workplace – it’s possible with Mujin!)

There was a sofa area next to the cafeteria where employees could play video games during break time. Some walls were painted the our brand color orange. The inside of the office felt like an office you would see in Silicon Valley in America.

Mujin’s challenge was to achieve cutting-edge technology with a small group of talented people, and it was difficult to expand widely into the world. Now Mujin is widely known in Japan and has an active, growing business in China.

How did we get to China?

A couple of weeks later after moving to the new office several executives from Chinese e-commerce giant (Jing Dong) visited Mujin’s office to discuss a fully automated large-scale warehouse in Shanghai. is the second-largest EC company in China which has a huge product offering, covering everything from fresh food and apparel to electronics and cosmetics. evaluated Mujin’s idea about how to fully automate their warehouse with one big robotics company. After about three months of negotiations, Mujin signed a contract with them. Rather than selling just a controller, Mujin agreed to deliver an intelligent robot solution to automate all necessary processes from receiving items to sorting and packing. New features were proposed such as automatic barcode scanning. Mujin asked executives to visit our office a second time and showed them an impressive display of our new features and demonstrated the potential number of items that could be picked per hour.

China, with its huge population and increasing logistics flow, is in a rushed state of building logistics warehouses. In each quick warehouse build-out, they require the latest automation technology and the ability to deploy in a short timeframe. Typical warehouse automation efforts are a carefully thought-out process implemented step-by-step with constant improvements, and involves many partner companies introducing new technologies such as self-driving trucks or drones.

Regardless of limited time and all challenges Mujin faced, the world’s first fully-automated warehouse operated entirely by robots was ready in January 2018. The 40,000-square-meter facility would usually employ around 500 workers, but that number is cut down to just five to oversee and service the robots. Mujin realized the latest automation technology according to’s requests with a short delivery time. The 20 robots which are powered by Mujin controllers could process around 200,000 packages per day. The warehouse automation is based on motion planning, which allows industrial robots to operate autonomously and intelligently; picking, transferring and packing boxes. Other robots transport boxes to loading docks and trucks. provides same- and next-day delivery, covering more than 1 billion people. In the EC industry, demand for everyday items is increasing, and enormous quantities of orders surge in 24 hours a day. Logistics centers that can operate continuously are being built with Mujin solutions.

Why do we need automation?

Automation is not just a way to reduce labor costs. Companies are required to uphold fast delivery lead times to customers who want to receive their products on schedule. We’ve listed a few reasons why companies are promoting automation, including benefits and examples of our clients’ experiences.  

1. Optimizing labor

Due to labor shortages, businesses must consider increasing salaries to attract new workers, spend more on training, and retain existing employees. During peak periods when employees may need to work overtime to meet demand or if the logistics center should work 24/7, automated machines can simply run around the clock, if needed, without extra cost. Warehouse automation decreases the need for manual labor and increases the flexibility in the organization’s hours of operation. 

2. Reducing heavy workload

Remove the human labor for handling the most repetitive, boring, routine tasks. It is physically impossible to carry heavy boxes the entire day while working in a harshly cold or hot environment. 

3. Safe work conditions

Having an employee get injured is one of the worst things that could happen, so avoiding it is always preferable. Automation reduces the risk of work-related accidents due to the absence of people.

During the outbreak of infectious diseases such as new coronavirus or seasonal flu, the logistics industry, which supports our daily lives, cannot be stopped. Someone must go to the site to do the work. Through automation, the risk of spreading infections can be reduced.

4. Order accuracy

Once the client purchases a product they no longer want to think about it. Automation will increase order accuracy, which will reduce the cost of processing returns, and improve client retention. 

5. Inventory control

Tracking inventory manually and then recording them after the fact are not possible in a high-speed environment where materials could be moved multiple times a day. 

Warehouse automation systems provide the exact quantity and specific location of every item in the facility, and speed up product retrieval and order fulfillment.  

6. Maximize space

Wide aisles for people and vehicles to move through is a space can now be used as additional storage. High-density storage space, such as in an automated warehouse, allows for storage at a greater height. Robots are smaller, require less space to move, and know exactly when and where to put products. 

7. Overall efficiency

An automated warehouse can operate 24 hours per day without break time or sudden sick leave. Higher fill rates and shorter cycle times help to avoid costly shipping delays and order delays.

Check more details about Mujin solutions for logistics here: Robot Solutions For Logistics Automation

Mujin focuses on automation in the manufacturing and logistics industry, and our products can control anything with a motor. In the future, we believe we can make an era in which robots can be easily used in a variety of fields.  

Mujin CTO, Rosen, usually says that the automation approach is similar to creating sophisticated machines such as trains, planes, or rockets. These machines are not self-learning, but instead were created under design principles to be predictable while operating. That’s what Mujin does with robotics – create perfectly predictable systems.

At Mujin we call this approach machine intelligence (MI). Once we achieve our goal, we will be able to breathe life into robots. And they will work among us.

All we need to do is look straight and go forward towards our big picture.  

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